Some Verizon customers say they can’t get internet installed or repaired until November as the company quietly cancels in-person service (VZ)
- Verizon has quietly canceled in-person technician visits for customers who need internet installed and repaired at their homes and businesses amid lockdown orders.
- Verizon’s website said Tuesday morning that “technicians will not be able to enter” homes or businesses, but appeared to change the policy shortly after to reflect that the company is simply “minimizing” at-home work.
- Several Verizon customers have written on Twitter that their technician visits have been canceled, and others have been told they can’t get service installed until November.
- Visit Business Insider’s homepage for more stories.
Verizon, one of the largest internet service providers in the US, has quietly canceled installations and repairs for customers as a precaution “to keep our employees and customers safe.”
Several peoplehave written on Twitter that their in-person visits from technicians have been canceled, and others say they’re being told appointments for installations are not available until November.
Information posted to Verizon’s website has not helped to clarify the status of the company’s in-person technician visits. On Tuesday morning, Verizon’s webpage for coronavirus-related FAQs said that technicians “would not be able to enter your home or business to install new services or to …continued .
[Source: Business Insider]