Instacart customers are baiting workers by enticing them with hefty tips and then removing the money once an order is complete
- Instacart employees said customers have been tip baiting to entice them to make deliveries, promising large tips only to remove the funds retroactively once orders are complete.
- “It’s very demoralizing,” Instacart employee Annaliisa Arambula told CNN Business. “When you know that it’s somebody who’s just doing it to game the system and to get their order when they want it, it’s really frustrating.”
- Instacart workers had originally asked for tip protections during a strike for increased protections and hazard pay in late March.
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As grocery stores and online delivery services struggle to respond to overwhelming consumer demand during the coronavirus, customers are turning to ruthless methods.
Instacart employees said customers are enticing them with hefty tips, only to retroactively remove them for the order, leading to an influx of canceled or reduced tips in recent weeks. As reported by CNN Business, an employee in Portland, Oregon said she was “flabbergasted” after the $55 she was slated to receive in tips from an order suddenly disappeared, leaving her earnings at just $8.95 from Instacart’s batch payment fee.
“It’s very demoralizing,” Annaliisa Arambula, the Portland Instacart employee, told …continued .
[Source: Business Insider]