Airlines Face Pressure To Refund Customers After Bailout By Taxpayers
It was supposed to be her babymoon, a sun-soaked Caribbean cruise with her husband to flee Chicago’s winter and celebrate the twins she’s expected to deliver in June.
But as the United States became the epicenter of the novel coronavirus pandemic last month, the cruise line canceled the trip. And when Brittney, a 31-year-old data analyst in Chicago, tried to sort out the flights she had booked in advance, Frontier Airlines insisted she had already canceled her return ticket in exchange for credit that only lasted 90 days.
She was livid. She hadn’t canceled the flight. It took hours to get through to someone on customer service. When she finally reached an agent, they hung up on her.
“We’re in a pandemic, and there’s no end in sight,” said Brittney, who asked to withhold her last name …continued .
[Source: Huffington Post]