Airbnb further expands its coronavirus response, and hosts complain
(CNN) — As coronavirus spreads across the globe, the vacation rental company Airbnb expanded its extenuating circumstances policy yesterday, allowing almost all travelers to cancel their reservations penalty-free.
Now, most travelers who booked with the company will qualify for penalty-free refunds for bookings. thousands of travelers are canceling their reservations and choosing to stay home.
Here’s what you need to know about booking with Airbnb:
What is the extenuating circumstances policy?
When the Airbnb website recognizes that customers are traveling from or to certain affected areas, an automatic message is generated offering the chance to cancel without a penalty.
Even if travelers don’t receive that automated message, they may still cancel their reservation and submit a request for a refund within 14 days of cancellation…continued
[Original Source: CNN]